Privacy Statement

Introduction

Glass Apple Solutions, LLC understands that personal information is shared with us in confidence. We are committed to protecting it through established privacy and security practices. This Privacy Statement explains how we collect, use, share, and safeguard information in the course of our business activities.

Scope

This Privacy Statement (“Statement”) applies to the personal information of consumers that is collected or used by Glass Apple Solutions, LLC , its affiliates or subsidiaries (collectively, “Glass Apple Solutions, LLC”, “we”, “our”, “us”). This Statement applies to all the personal information that Glass Apple Solutions, LLC collects when consumers interact with us, such as when visiting our websites, using or purchasing our products or services, contacting customer service and when interacting with us as a business customer, supplier or business partner (collectively, the “Services”).

This includes, without limitation, all online and offline collections of all types of personal information. However, some Glass Apple Solutions, LLC collections involve types of data with special requirements (for example, health information) which require a different privacy notice. Whenever that is the case, Glass Apple Solutions, LLC will make it clear that the privacy notice concerned is different from this Statement.

For those who reside in California, please see our Privacy Notice for California Residents for additional information regarding our practices.

Information collection

Glass Apple Solutions, LLC may ask you to provide personal information for purposes including, but not limited to, the following:

Buying Glass Apple Solutions, LLC products and services;
Activating or registering certain products and services or enhancing functionality;
Receiving information about Glass Apple Solutions, LLC products and services;
Participating in Glass Apple Solutions, LLC online communities, including our social media channels/pages;
Storing your preferences for future interactions and communications from Glass Apple Solutions, LLC;
Helping us to develop products and services and create campaigns that are designed around you, optimize customer services and continuously improve our websites;
Helping us to improve products and services, and allowing Glass Apple Solutions, LLC to keep you informed of, or involve you in the testing of, new products and services;
Resolving consumer and/or product and services issues;
Registering visitors of Glass Apple Solutions, LLC facilities or Glass Apple Solutions, LLC organized events and conferences;
Contract management; and
Receiving personalized messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information, we have collected through cookies or similar techniques regarding your use of the Glass Apple Solutions, LLC websites/social media/blogs.

Glass Apple Solutions, LLC employs safeguards to protect your personal information and only allows disclosures as allowed by law to help in providing products or services. We may also collect product and service information and provide these statistics to others in an aggregate form where the information has been de-identified.

Personal information collected may include:

Contact information, such as name, address, email, telephone number, fax number, organization name, and/or job title;
Unique identifiers and preference information such as username, password, marketing preferences, internet protocol (IP) address, browser type, operating system, computer or mobile device, or navigation and clickstream behavior for online interactions;
Resume or CV, including work history, professional qualifications, publications, awards, references, completed trainings, and signature;
Food restrictions, passport info for travel bookings or identification purposes, social security number (where required by law), bank account details, (emergency) contact persons, family information (where applicable and in accordance with local law);
Creditworthiness, VAT number, product, purchase information history, request documentation;
Pictures, video, and audio recordings where you have provided your permission;
Sensitive personal information, such as health information or reports of an individual end-customer (e.g., concerning product claims and investigations, patient pre- and post-operative outcomes for research & statistical purposes, or criminal records for due diligence procedures in accordance with applicable law).

FOR ADDITIONAL INFORMATION ABOUT OUR USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES, PLEASE SEE OUR COOKIE DISCLAIMER.

Glass Apple Solutions, LLC will retain and use the personal information collected for above mentioned processes and processing purposes in accordance with legal obligations.

Legal Basis

The legal basis Glass Apple Solutions, LLC uses to process personal information will be dependent on the processing purposes and the jurisdictional legal requirements. Where the personal information collected involved is of EU citizens, in general, we use the following legal basis:

Consent to use the personal information, e.g., where this involves (digital) direct marketing activities and where we would like to use a photo, video or audio recording with identifiable individuals for external publishing;
Establishment or performance of a contract, e.g., where we enter into a contract with a party and we collect contact information and signatures, as well as potential bank account details that may be linked to a representative of a company we do business with;
Compliance with a legal obligation, e.g., where we need to disclose consumer details for compliance with (local or industry) laws such as the Physician Payments Sunshine Act or for compliance with the Medical Device Regulation;
Legitimate interest of Glass Apple Solutions, LLC, e.g. where Glass Apple Solutions, LLC collects contact information and preferences, details for lodging and travel for attendees of Glass Apple Solutions, LLC-organized events & trainings or third party hosted events & trainings in collaboration with Glass Apple Solutions, LLC;
Public interest or for the exercise of public authority in strictly limited cases, e.g. where we would be required to cooperate with the police or other government bodies in case of illegal conduct;
For the establishment, exercise or defense of legal claims, e.g., for court cases;
For scientific or research purposes, e.g., for clinical research studies with sufficient safeguards safeguarding confidentiality;
For preventative and occupational medicine, medical diagnosis following contract with healthcare professionals;
For public interest in the public health to ensure high standards of quality and safety of healthcare and products; and
Where the individual chooses to disclose the personal information publicly by its own initiative.

If you choose not to provide the personal information we reasonably require, it may hinder Glass Apple Solutions, LLC’s ability to provide the information or services you have requested.

Cross-Border Transfers

To the extent personal information is transferred out of the country where the owner of that personal information lives, such as to Glass Apple Solutions, LLC affiliates or business partners in other countries, including in the United States, different standards may apply to how your data is used and protected in those countries. Glass Apple Solutions, LLC has safeguards in place following applicable legal requirements to ensure that data is adequately protected irrespective of the country. This includes obtaining written assurances from any third party given access to your data so as to require them to adopt standards that ensure an equivalent level of protection for data as that adopted by Glass Apple Solutions, LLC and standardized corporate safeguards and contractual measures (based on the European Commission Model Clauses) for internal data transfers to Glass Apple Solutions, LLC affiliates in third countries which are deemed to provide an inadequate level of data protection.

Privacy Statement for Children

Glass Apple Solutions, LLC will not collect personal information from anyone we know to be under the age of 16 without the prior, verifiable consent from his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.

Retention of Information

Glass Apple Solutions, LLC will retain your personal information for as long as necessary to comply with legal obligations or for no longer as required for legitimate business purposes.

Disclosure of Information

Glass Apple Solutions, LLC may share personal information we have collected with companies or agents doing technological maintenance or working on our behalf to help fulfil business needs, including providing customer services and distributing marketing communications. Glass Apple Solutions, LLC may also share personal information with our subsidiaries and affiliates.

Other service providers that may be used to perform certain functions on our behalf and to whom personal information may be disclosed in order to perform their intended function include call-center support, sending or processing postal or electronic mail or analyzing or hosting information on cloud-based servers.

Glass Apple Solutions, LLC does not share your personal information with unaffiliated third parties for their own direct marketing purposes.

Security

The security and confidentiality of your personal information matters to us. For this reason, Glass Apple Solutions, LLC has physical, technical, and administrative controls in place to protect your personal information from unauthorized access, use, and disclosure. Glass Apple Solutions, LLC evaluates these safeguards on an ongoing basis to help minimize risks from new security threats as they become known.

Rights

You may request details of personal information which we hold about you. If you believe that any personal information we are holding about you is incorrect or incomplete, please contact us as soon as possible at the address below. We will promptly correct any personal information found to be incorrect.

You may always choose to object to the collection or use of your personal information or to have your information erased. If you would like a copy of the information held about you for your own use or to transfer to another party, or if you wish to exercise any other right, please contact us at info@glassapplesolutions.com

IF YOU ARE A CALIFORNIA RESIDENT, PLEASE SEE OUR PRIVACY NOTICE FOR CALIFORNIA RESIDENTS FOR ADDITIONAL INFORMATION REGARDING YOUR RIGHTS AND CHOICES.

Updates to Privacy Statement

This Statement may be amended at any time. If material changes are made in how personal information is collected, used, disclosed or otherwise processed, this Statement will be updated and notices will be provided when and where appropriate. Any material changes to this Statement will be effective at the time of our posting of the notice of the update. Where required to do so by law, Glass Apple Solutions, LLC may seek your prior consent to any material changes we make to this Privacy Statement.

Contact

If you have any questions, concerns or comments about this Statement, please contact us. Glass Apple Solutions, LLC will use reasonable efforts to respond to you as soon as possible.

Send mail to:

Glass Apple Solutions, LLC

1929 Penn Rd.

Toledo, OH 43615

Send email to:

info@glassapplesolutions.com

If we fail to respond to you within a reasonable period of receiving it in writing, or if you are dissatisfied with the response that you receive from us, you may lodge a complaint with the data protection authorities in your home country.

California Privacy Statement

Effective Date: 6/1/2026

Introduction

This Privacy Notice for California Residents (“Notice”) explains the privacy practices of Glass Apple Solutions, LLC and its affiliates and subsidiaries (collectively, “Glass Apple Solutions, LLC,” “we,” “our,” or “us”) in connection with the personal information we collect about California residents and households (“you” or “Consumers”).

This Notice applies to all personal information Glass Apple Solutions, LLC collects when you interact with us including, for example, when you visit our websites, use or purchase our products or services, contact customer service, or interact with us as a business customer, supplier, or partner (collectively, the “Services”).

This Notice supplements our general Privacy Statement, except where noted in the rights section below.

Overview

We want to help you understand how we handle your information. Here’s a high-level summary:

What personal information do we collect?
We collect categories such as identifiers, inferences, customer records, protected characteristics, online activity, geolocation data, biometric information, professional details, sensory data, and sensitive personal information. Additional details are provided below.

How do we use your information?
We use your information to communicate with you, operate and improve our business and Services, and meet legal requirements.

Do we sell or share your information?
We may “sell” or “share” information as defined under California law in limited situations. For example, if you opt in to targeting cookies, partners may collect limited data to provide more relevant advertising.

How long do we keep your information?
We retain information based on our retention policies unless a longer period is required by law or contract.

Collection and Use of Information

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“personal information”).

In the last 12 months, Glass Apple Solutions, LLC collected the following categories:

Identifiers: such as name, contact details, income level, government ID, and demographic information
Inferences: insights based on your preferences or behavior
Customer Records: contact details, transaction history, payment information, and government ID
Protected Characteristics: such as age or criminal background history
Online Activity: browsing history and interaction with our systems and websites
Geolocation Data: general location information
Professional Information: employer, work history, qualifications
Sensory Data: photos, videos, and audio recordings
Sensitive Personal Information: health data, login credentials, payment details, and precise location

Sources of Information

We collect personal information from:

From you:
Information you provide directly, such as when you register, contact us, or submit forms, emails, or content.

From your devices:
Information collected automatically when you use our services, including IP address, device type, browser type, operating system, and usage behavior. We use cookies and similar technologies. See our Cookie Disclosure for more details.

From third parties:
We may receive information from vendors, analytics providers, advertisers, and social media platforms, depending on your privacy settings with those services.

How We Use Information

We may use your personal information to:

Deliver products and services
Activate or register products and services
Send product and service information
Customize content and advertising
Support online communities and social media engagement
Store preferences for future interactions
Improve products, services, and websites
Develop new offerings and customer experiences
Resolve issues and provide support
Register visitors at events or facilities
Fulfill contracts and agreements
Send personalized offers and marketing messages
Comply with legal and regulatory obligations

We do not use sensitive personal information for purposes outside those permitted under California law.

Disclosure of Information

We have not disclosed personal information to third parties for business purposes in the last 12 months as defined by California law. However, we may share information in the following situations:

With your consent: when you authorize it
Within our corporate group: affiliates and subsidiaries for operations and service delivery
With service providers: such as hosting, customer support, fulfillment, and communications providers
To comply with law or protect rights: including legal requests or safety concerns
Business transfers: in mergers, acquisitions, reorganizations, or asset sales
De-identified or aggregated data: information that cannot identify you
Advertising partners: for personalized advertising based on your activity

We do not sell personal information for money. However, we may “share” information for targeted advertising if you opt in to cookies. In the last 12 months, this involved internet or electronic activity data.

You may opt out of this sharing, including through browser-based opt-out preference signals. We honor recognized signals for the browser where they are enabled.

We do not knowingly sell or share personal information of individuals under 16 years old.

Your Rights and Choices

California residents have the following rights:

Right to know: request details about personal information we collect and use
Right to opt out: request that we do not sell or share your personal information
Right to correct: request correction of inaccurate information
Right to delete: request deletion of personal information, subject to exceptions
Right to non-discrimination: you will not be treated unfairly for exercising your rights

To exercise these rights, contact us at info@vbspineco.com. Authorized agents may also submit requests with proper verification.

We will verify requests by confirming identity using information we already have on file. If needed, we may request additional details.

Updates to This Notice

Glass Apple Solutions, LLC may update this Notice at any time. When changes are made, we will post the revised version and update the effective date. Continued use of our Services means you accept the updated Notice.

Last updated: 7/8/2026